Privacy Policy

What we collect

When you place an order or submit a firewood request, we collect your name, email address, delivery address, and ZIP code. We also collect information about your orders — wood type, quantity, and delivery details. Dealers who join the platform provide business contact information, insurance documentation, and product listings.

If you save a payment card when submitting a request so we can charge the connection fee if a dealer accepts, your card is collected and stored by our payment processor (Stripe) — we never see or store your full card number, only a token that lets us charge the connection fee.

How we use it

We use your information to connect you with local firewood dealers, process and track your orders, send order confirmations and delivery updates, and improve the platform. If you submit a firewood request, your ZIP code and contact email are shared with dealers in your area so they can respond.

Who we share it with

Your contact information is shared with the dealer fulfilling your order so they can coordinate delivery. We do not sell your personal information to third parties. We use Supabase for database hosting and Stripe for payment processing — both operate under their own privacy policies.

Text messages (SMS)

If you provide a mobile number and opt in, we send transactional text messages — for example, a link to pay when your firewood quote is ready, order and delivery updates, and, for dealers, alerts about new jobs in your area. Message frequency varies with your activity; you will generally receive a message only when there is a quote or order to act on. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for help.

We do not share your mobile number or SMS opt-in information with any third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are never sold or shared with third parties. We share your contact details only with the dealer fulfilling your order, and with our messaging provider solely to deliver the messages you requested.

Cookies

We use minimal cookies necessary to keep you logged in if you have a dealer account. We do not use tracking cookies or third-party advertising cookies.

Data retention

Order records are retained for accounting and dispute resolution purposes. You can request deletion of your personal data at any time by contacting us.

Contact

Questions about this policy? Email us at support@ctfirewooddelivery.com.