Terms of Service

What CT Firewood Delivery is

CT Firewood Delivery is a listing forum and marketplace platform that connects customers with independent firewood dealers in Connecticut. We provide the technology for buyers to find dealers and for dealers to receive and manage orders. We do not sell firewood, we do not employ dealers, and we do not supervise their operations. By using this site, you agree to these terms.

Dealers are independent contractors

All dealers on this platform are independent businesses or individuals operating as independent contractors. CT Firewood Delivery is not a party to any transaction between a customer and a dealer. Dealers are solely responsible for:

• The wood they sell — species, quantity, seasoning, and condition
• Pricing, scheduling, and delivering their orders
• Carrying appropriate business insurance
• Compliance with all applicable state, local, and federal laws and regulations
• Obtaining and maintaining any required licenses or certifications

Dealer certifications and legal compliance

Dealers are solely responsible for determining which certifications, permits, and licenses apply to their business and for obtaining and maintaining them. This includes, but is not limited to:

• Connecticut Forester Practitioner certification (required for harvesting 50+ cords/year from land you do not own, per Connecticut General Statutes)
• Firewood transportation compliance under CGS § 23-46b
• Business registrations, sales tax collection, and any applicable permits

CT Firewood Delivery does not verify dealer certifications beyond what dealers self-report in their applications. Listing on this platform does not constitute certification, endorsement, or verification of legal compliance. Dealers who provide false information about their certifications may be removed from the platform.

Orders and payment

When you place an order, you are buying directly from an independent dealer. Dealers set their own prices. CT Firewood Delivery's fee is added on top of the dealer's price and is shown in the total before you pay. There are two ways an order can be paid, depending on what the dealer accepts:

• Paying by card online. Your card is authorized (held, not charged) when you place the order. You are charged when you accept the dealer's delivery time. If the order is cancelled before then, the hold is released and you are not charged. If the dealer cancels after you were charged, you get a full refund.
• Paying the dealer directly (cash, check, Venmo, or another method the dealer accepts). You pay the dealer for the firewood at delivery, and CT Firewood Delivery charges only a flat connection fee, shown before you order. On an order placed from a listing, your card is held for the connection fee and charged when you accept the dealer's delivery time.

Requests. Sending a request for firewood is free and needs no payment card. CT Firewood Delivery charges no fee when a dealer accepts your request: you pay the dealer for the firewood, either directly or through a payment link if the dealer asks to be paid by card online. If we bring back a fee for requests later, it will be shown before you send a request and won't apply to requests already accepted.

Delivery and quality

Dealers are responsible for delivering on the agreed timeline and for the accuracy of their listings. See the Quality Control page for details on how we vet dealers and handle complaints.

Cancellations and refunds

You may cancel an order until you and the dealer have agreed on a delivery time. After that, cancellations are at the dealer's discretion.

For quality disputes, contact us at support@ctfirewooddelivery.com and we will investigate.

Dealer accounts

Dealers agree to list accurately, deliver what they sell, carry appropriate insurance, comply with all applicable laws and certifications, and treat customers professionally. CT Firewood Delivery reserves the right to suspend or remove dealer accounts that violate these standards, provide false information, or generate repeated customer complaints.

Limitation of liability

CT Firewood Delivery is a listing forum and marketplace platform. We are not liable for disputes between customers and dealers, for dealer compliance with any law or regulation, or for any act or omission of a dealer. We are not responsible for delays, property damage during delivery, or dealer conduct. Our liability in connection with any transaction is limited to the platform fee collected on that transaction.

Text message (SMS) program

By providing your mobile phone number and opting in, you consent to receive transactional text messages from CT Firewood Delivery related to your firewood requests and orders — for example, a link to pay when your quote is ready, order and delivery updates, and, for dealers, alerts about jobs in your area. Consent to receive texts is not a condition of any purchase.

Message frequency varies based on your activity. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for help. Carriers are not liable for delayed or undelivered messages. For details on how we handle your mobile number, see our Privacy Policy.

Changes to these terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the revised terms.

Contact

Questions? Email us at support@ctfirewooddelivery.com.