Terms of Service
Last updated May 2026
What CT Firewood Delivery is
CT Firewood Delivery is a marketplace that connects customers with independent firewood dealers in Connecticut. We are not a firewood seller — dealers are independent businesses responsible for the wood they sell, their pricing, and their delivery. By using this site, you agree to these terms.
Orders and payment
When you place an order, you are purchasing directly from an independent dealer. Payment is processed at checkout and held until delivery is confirmed. CT Firewood Delivery collects a platform fee, which is included in the price shown. Dealers set their own base prices.
Delivery and quality
Dealers are responsible for delivering on the agreed timeline and for the accuracy of their listings. Our quality guarantee covers orders where the wood delivered does not match what was listed. See the Quality Guarantee page for full details on how disputes are handled.
Cancellations and refunds
Orders may be cancelled before the dealer has confirmed your delivery date. Once delivery is scheduled, cancellations are subject to dealer discretion. Refunds for quality disputes are handled through our guarantee process. Contact us if you have an issue with your order.
Dealer accounts
Dealers agree to list accurately, deliver what they sell, carry appropriate insurance, and treat customers professionally. CT Firewood Delivery reserves the right to suspend or remove dealer accounts that violate these standards or generate repeated customer complaints.
Limitation of liability
CT Firewood Delivery is a marketplace platform. We are not liable for disputes between customers and dealers beyond what is covered by the quality guarantee. We are not responsible for delays, property damage during delivery, or dealer conduct outside of the platform.
Changes to these terms
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the revised terms.
Contact
Questions? Email us at support@ctfirewooddelivery.com.