Quality Guarantee
How we protect every firewood order on CT Firewood Delivery.
Dealers are accountable for every delivery
Every dealer on our platform is vetted. We verify business licenses and insurance before a dealer can list products. If a delivery doesn't match what was advertised — wrong species, wet wood sold as seasoned, short measure — the dealer is responsible for making it right.
What "seasoned" means here
Connecticut law requires firewood sold as seasoned to have been air-dried for at least six months. Dealers who list seasoned wood must provide the date drying began. We encourage moisture meter photos as proof — listings with verified moisture readings are marked with a badge.
If something is wrong with your order
Contact the dealer directly first — most issues get resolved quickly. If the dealer doesn't respond or refuses to make it right, email us at support@ctfirewooddelivery.com with your order number. We will investigate and, if the complaint is valid, remove the dealer from the platform.
We do not hold a dispute reserve fund — refunds are handled between the customer and dealer. For payment disputes, you can also file a chargeback through your card issuer.
Burn quality ratings
About 30 days after delivery, we send customers a short burn quality survey. Dealers who consistently receive high ratings earn a Verified Quality Wood badge on their profile. Dealers with repeated low ratings are reviewed and may be removed.
Connecticut firewood regulations
Connecticut regulates firewood sales to prevent the spread of invasive pests like the emerald ash borer. All wood sold through this platform must be sourced within Connecticut. Dealers are required to carry a firewood transportation certificate for each delivery — customers receive a copy with their order.